Shipping policy
Shipping Policy
1. Order Processing
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Orders are processed within 3 days of payment being received.
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You will receive an email confirmation once your order has been dispatched.
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Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Timeframes
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We ship via Australia Post.
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Estimated delivery timeframes are:
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Domestic Standard (Australia): 3-6 business days
- Domestic Express (Australia): 1-3+ business days
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International: 20-35+ business days, depending on the destination and customs clearance.
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Please note these are estimates only, and we cannot guarantee exact delivery dates.
3. Shipping Costs
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Shipping costs are calculated at checkout and may vary depending on your location, order size, and shipping method selected.
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From time to time, promotional free shipping may be offered and will be applied automatically at checkout when available.
4. Tracking
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Where available, tracking details will be provided once your order has been dispatched.
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It is the customer’s responsibility to ensure correct delivery information is provided at the time of order.
5. Delays
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We are not liable for delays caused by postal services, courier networks, customs, or circumstances beyond our control.
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During peak periods (such as holidays, sales events, or product launches), shipping may take longer than usual.
6. International Orders
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International shipments may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.
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We are not responsible for any delays or charges applied by customs in the destination country.
7. Missing or Lost Parcels
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If your order does not arrive within the expected timeframe, please contact us via our Contact Us page.
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We will assist you in lodging an investigation with the courier or postal service.
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Please note that investigations may take several business days to resolve.
8. Contact
For any shipping inquiries, please reach out through our Contact Us page.