Refund policy

Refund Policy

1. Change of Mind

We do not provide refunds, exchanges, or credits for change of mind purchases. Please choose your products carefully before completing your order.

2. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, you are entitled to a replacement, repair, or refund in accordance with the Australian Consumer Law.

  • You must notify us of the issue within 14 days of receiving your order.

  • To lodge a claim, please contact us via the Contact Us page on our website with your order number, a description of the issue, and photo evidence where applicable.

3. Assessment of Claims

Upon receiving your request, we may require further information or evidence to assess your claim. If the product is deemed faulty, damaged, or incorrect, we will provide instructions on returning the item (if required) at no cost to you.

4. Remedies

Where a product is confirmed to be faulty, damaged, or incorrect, we will, at our discretion, provide one of the following remedies:

  • A replacement of the same item (subject to availability),

  • An exchange for an item of equal value, or

  • A full refund of the purchase price (including any shipping costs paid at the time of order).

5. Exclusions

This policy does not cover faults, damage, or issues caused by:

  • Misuse, neglect, or abuse of the product,

  • Failure to follow care instructions, or

  • Normal wear and tear.

6. Contact

To raise a refund or replacement request, please use the Contact Us page on our website.